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Refund Policy

At QPMN, we provide you with the highest-quality products and exceptional customer experience. We meticulously select and customize each item to meet our stringent standards for design and craftsmanship. Our skilled production team ensures that every order is crafted to your specific requirements, and each package undergoes thorough inspection to guarantee it meets our quality standards.

Order Review and Submission

Your order enters production immediately upon submission. Therefore, it is crucial that you review all details carefully before placing your order. This includes verifying spelling, dates, names, and any other personalized elements. By confirming your order, you acknowledge that you have reviewed and approved all aspects of your customization.

Cancellations and Changes

Please note that once your order is completed and submitted, cancellations or changes cannot be made. We encourage you to double-check all details before finalizing your order.

Quality Concerns and Returns

If you identify any quality concerns with your order, we encourage you to contact our customer service team at [email protected] within 7 days of receiving your item. We are committed to addressing any issues promptly and ensuring your satisfaction.

Return Criteria

  • Manufacturing Defects or Errors: If a manufacturing defect or error is determined and officially acknowledged by us, we will honor our Money Back Guarantee. This means you will receive a full refund to the original payment method used.

  • Shipping Damages: If your product arrives damaged due to shipping, it must be immediately reported to QPMN to initiate the return process.

Return Process

  • To initiate a return, please follow these steps:

    1. Contact Customer Service: Reach out to our customer service team at [email protected] within 7 days of receiving your item.

    2. Provide Proof: Include clear photos or documentation of the defect or damage to support your claim.

    3. Return Instructions: If your claim is verified, we will provide detailed instructions on how to return the item.

    4. Refund Processing: Upon receipt and verification of the returned item, we will process your refund or store credit as per our policy.

Commitment to Satisfaction

We are committed to ensuring you are completely satisfied with your experience. Thank you for entrusting us with your treasured moments. We appreciate your business and look forward to serving you again.